TERMS & CONDITIONS

1. The pool must be kept at the address detailed in the Rental Agreement. Our pools are for domestic indoor use only. Pools must only be used for relaxation prior to labour by the person named on the booking form and for labour itself
    
2. Our assembly, filling, care and emptying instructions must be followed exactly using the equipment supplied. We accept no responsibility for any damage caused by not following our instructions. Please do not overfill the chambers with air or fill with hot water. Please fill with cold or warm water. The latter is recommended as it heats faster. The circuit breaker provided must be used. 
   
   
3. We advise seeking qualified medical advice before using the pool You use the pool of your own free will
   
   
4. Heated pool:Please unpack the pool immediately upon receipt. We clean and sterilise all pools, hoses and the pump unit the day before sending and set the pool up to ensure it is working perfectly upon despatch. All pools are dried as well as is possible but in order to ensure they remain as sterile and clean as possible we advise not leaving them in the boxes.
   
5. Heated pool: Please check the pool is working upon receipt and check that all items supplied by us are present. If anything is missing or not working correctly then you will have ample time for us to sort any problem or advise. Leaving it until labour occurs often causes distress which could have been avoided. If there is a problem with your pool then we will do all we can to sort the problem. All pools are checked and run prior to sending to ensure that they leave us working perfectly. We will assume that your pool is working correctly after 7 days from receipt have elapsed. If you find a fault then we will endeavour to fix the fault but should this not be possible we will refund you for the amount of time left on your rental period should you not choose or be able to to use the pool in any way for the birth. We assume that the pool has been used for relaxation in the days or weeks prior to labour (heated pool only) and this is chargeable. 
   Up to 2 weeks rental is £149 with further weeks being charged in proportion.
   
   
6. Deposits & Payment. Deposits & Payment. We will hold any provisional  booking for you for 5 days pending payment of the booking deposit. If you need longer to pay and return the signed contract please contact us. Return of 2 signed booking forms and the deposit or full payment will hold the pool for you as long as we have confirmed availability (ie don't return forms without first having contacted us to confirm we have a pool which we can hire to you!)
   If the deposit is not received after this time (5 days) we will offer the pool to any other potential customer.   
   The balance of payment is due 21 days before the start of the agreed rental date. It is your duty to ensure that full payment is sent in time. If full payment is not received within 3 weeks of the rental period and another customer requests a pool we will usually try to contact you (usually via email) to ensure payment is on its way but if no payment or reply is received within 3 days of this date we reserve the right to cancel the booking. If you need longer to pay please contact us. if you wish to cancel your booking, having paid a deposit, please contact us.
   If you book within 3 weeks of rental full payment is needed immediately.
                                                                                                                 
7. In all cases any  refund is limited to the cost of rental paid (we comply with Distance Selling regulations). All pools are checked and fully working when sent but we ask that you run the pool as soon as received, if faulty, so any faults can be quickly resolved. Please see (5) above). Please remember that certain parts are sterile and if you wish to return the pool under the Distance Selling regulations, these parts must remain sterile and unused. 
    
8. We send pools by insured courier unless collected by you. Delivery and collection times will be between 10am and 6pm. I am sorry but we can not tell you the exact time. Our couriers do not specify an exact delivery time. Please ensure that someone will be in to sign for the boxes
   We usually book the courier the day before it is due to be collected from us. Once the courier has been booked and paid for by us the courier charge is non refundable should you choose to cancel. 
   We send via Next Day courier delivery but are not responsible if pools do not arrive the next day or the courier fails to collect on time from us. We will be able to provide you with a tracking number once the pool has been collected should you wish to track the status or collect from the courier depot. We offer no compensation for late courier delivery. Should a pool be returned under the DSR then courier costs are non refundable
   
   
9. Return of pools is on a day to suit on or before the specified return date. Please note that if you are not in when the courier calls (if appropriate) then delivery will need to be rebooked and this will incur an extra charge (usually £35) at your expense. Collections are usually made between 9am and 6pm but a time can not be guaranteed. We arrange collection from the address specified on the booking form. If you have moved or want it collected from an alternate address please submit another booking form with corrected details and/or inform us of the address when you call to arrange collection. Should this not be done you will be responsible for additional courier costs of £35 should we need to re-book the courier.
   Please ensure you ask for and receive tracking numbers from the courier (ie the Manifest). Without tracking numbers you would be liable for loss or damage in transit should this occur. We insure all parcels and tracking numbers are needed to validate the insurance with the courier. If a claim needs to be made for loss or damage in transit please forward the manifest to us immediately no claims made to date though!!)
    
10. Do not smoke around the pool or bring unnecessary sharp objects near. If a pet (or you!) damages the pool then you will be liable to replace any damaged parts. Do not use oil in the pool and ensure you have no oils on you prior to entering (eg after a massage)  If the pool or any equipment loaned to you along with the pool is damaged due to your negligence then you are liable for the full repair or replacement cost payable at the end of the rental agreement and any subsequential loss suffered due to the pool being out of action until repaired.
     
11. If a fault develops then please contact us immediately. Do not try and fix the pool yourself without our consent. We will aim to fix or replace the pool as soon as possible but if this cant be done then we will refund as in point 5.
     
12. The retainer fee will be destroyed  approx 10 days after the pool has reached us safely - any damage or stains will be deducted from the retainer fee (we will contact you by email before this is done).
    A minimum of £50 will be charged for any bodily fluids left in or on any part of the pool to cover cleaning and the risks involved in this. Bad staining will usually necessitate replacing the stained part.
    Use of spare filter is £10 or spare disposible liner for Hexagonal non heated pool at £30. 
    Please clean and dry the pool thoroughly before return and pack it properly - wet boxes are charged at £15 each if we need to replace due to a wet pool. 
    It is your duty to ensure proper packing tape is used and to ensure all boxes are secure, 
    Damage caused by negligent packaging will be at your expense. Payment will be due for any damage done to the pool due to negligent misuse including overfilling, puncturing the pool or anything else which results in damage to the pool or the Power Pack unit. This includes damage caused to the pool or parts caused by negligent packaging if returned by courier or damage caused by water if the pool or hoses are not dried before return. Pools are set up and tested overnight usually within 10 days of return to ensure there is no damage or missing parts. Should faults be found that have been caused by your negligence you may either source the parts yourself or pay us the exact cost of replacing them should damage be caused by you.  By taking out a booking you are agreeing to these terms and conditions including reimbursing us the cost of replacing any damaged parts.
    If using a courier please pack the pool equally into the 2 boxes provided. Each parcel should weigh no more than 30kg
     
13. Do not lift the Power Pack by the Airlock loop. The correct filling and emptying hoses must be used to ensure water safety for you and future customers. Do not drop the powerpack or twist or bend/force any of the connections
     
14. The pool is only to be used as a birthing pool and for relaxation before and after the birth. We advise not using the jets when pregnant
                                                                                                   
15. Hexagonal pool only. This is for domestic use only.
    If the liner is returned unused and unopened you will receive a £15 refund. If you open the liner and return the pool within the cooling off period there will be a £30 charge to cover replacement of the liner. This is because the liner is sterile and opening it renders it unsterile and hence can not be used for another customer. The sterile liner looks the same as the permanent liner and so please inspect this liner if you wish to see what it is like. If you wish to purchase an additional liner for a practice run please contact us
    If a fault develops meaning the pool can not be used for the birth we will provide a full refund of the rental cost
    
    
16. The pool must be returned to us dry with dry hoses and filter removed (if the pool has been used). If going by courier please address the boxes as per our return details on the FAQ page otherwise they wont reach us easily (or maybe not at all!) and ensure the filtration unit is carefully wrapped in bubblewrap. Should the pool arrive back wet or hoses leak water which damages either the box or any contents you will be charged for replacements. Should the pool arrive back and be damaged due to negligent packaging then this damage must be paid for by you. Should the pool not arrive back due to being mislabelled or no tracking number obtained on collection then replacement will be at your expense. 
    
    
17. It is your responsibility to contact us to arrange the return of the pool at the end of the rental period. Late pools are charged for at the rates stated on the prices page. Please remember that your pool may be going straight out to another customer and so late return to us will cause them distress.
    If you wish to keep the pool for longer please contact us by the end of the rental period to see if this is possible. If you fail to contact us regarding the return or extention of the pool rental period a fee of £50 per week is due as we may need to compensate another customer
    Pools booked online are covered by the Distance Selling Regulations. You must contact us within 7 days of receipt if you wish to cancel the contract. The pool may be inspected but not used in any way and any filter must remain sterile so it can be reused. You must not have filled the pool with water. We do not refund postage or delivery and set up costs.
    
    
18. Aquabubs is part of Amalaika Ltd. All payments should be made payable to Amalaika Ltd